Operations platform
A clinical operations platform
One system that runs the working day of a multi-location healthcare provider: records, billing, insurance claims, compliance reporting and patient communications.
The problem
Patient records in one place, billing in another, claims in a spreadsheet, and patient calls and messages somewhere else. Every handoff was a chance to retype.
What it does
- Keeps clinical and billing information together, entered once
- Prepares, tracks and follows up insurance claims
- Supports compliance and regulatory reporting
- Sends patient communications through phone and messaging
Built with
What we learned: The hardest part was never the screens. It was agreeing, with the people who use it, what “done” means at each step.